Privacy Policy

1. Introduction

BimSpeed ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software and services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Company information
• Payment and billing information (processed through Paddle)
• Account credentials
• Communication preferences

2.2 Usage Information

We automatically collect certain information about your use of the Service:

• Software usage data and feature interactions
• Device information (operating system, Revit version)
• Log data (IP address, browser type, access times)
• Performance and error reports

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and preferences
• Analyze usage patterns and improve our Service
• Provide personalized content and features
• Monitor and analyze the effectiveness of our marketing

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Provide customer service and support
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and security vulnerabilities
• Send marketing communications (with your consent)
• Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Paddle (payment processing)
• Cloud hosting providers
• Analytics services
• Customer support tools

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.3 Business Transfers

If BimSpeed is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure payment processing through Paddle

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Opt-out of marketing communications
• Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us at hoang.tran@bimspeed.net.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

10. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Cookie Policy

We use the following types of cookies:

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how visitors use our Service
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your visits across websites to display relevant ads

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Service.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: hoang.tran@bimspeed.net
• Phone: 0936340576
• Address: 26 Duong Dinh Nghe Street, Yen Hoa Ward, Cau Giay District, Hanoi, Vietnam